Refund Policy
1. All Sales are Final
Because THE STUDIO CASTRO LLC offers strictly digital products, templates, and ebooks (such as the Internet Marketer Guide) that are instantly accessible upon purchase, we do not offer refunds, exchanges, or cancellations. All sales are considered final.
2. Nature of Digital Downloads
Unlike physical goods, digital files cannot be physically "returned" once they have been sent to your email or downloaded to your device. By completing your purchase at checkout, you acknowledge, understand, and agree to this strict no-refund policy. We highly recommend reading the full product descriptions and viewing any available preview images to ensure the item meets your needs before making a purchase.
3. Technical Issues & File Replacement
While we do not provide refunds, we absolutely stand behind the quality of our digital products and want to ensure you get what you paid for. If you experience any of the following technical issues, please contact our support team, and we will gladly assist you or provide a replacement file:
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The downloaded file is corrupted, broken, or cannot be opened.
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You accidentally received the wrong file or are missing a file from a bundle.
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You are having trouble accessing the download link from your email.
4. Unauthorized Chargebacks
We kindly ask that you reach out to our customer support team to resolve any technical issues before initiating a chargeback or dispute with your bank, credit card provider, or payment gateway (such as PayPal or Stripe). Fraudulent chargebacks or disputes filed after the digital product has been downloaded may result in permanent suspension from purchasing from our store in the future.
5. Contact Support
If you have any questions about this policy before purchasing, or if you need assistance with an existing order, please contact us at:
THE STUDIO CASTRO LLC
2608 LAKE SPIER DR EL PASO, TX 79936-3156
Email: contact@castro-studio.com
Phone: (936) 297-6766